Refund policy

Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:

Returns Accepted:

  • Returns are accepted within 28 days from the date of purchase.

Return Shipping:

  • Return shipping is FREE for any damaged or defective product.

Restocking Fee:

  • We believe in transparency, and therefore, there is NO RESTOCKING FEE for returned items.

How to Initiate a Return:

  1. Contact our customer support team at [Support@shorebreakkava.com] to initiate the return process.
  2. Provide your order number, the reason for the return, and any supporting documentation for damaged or defective products.
  3. Our team will guide you through the return process and provide you with a return authorization.

Conditions for Returns:

  • The product must be in its original packaging and unused.
  • Returns will only be accepted within the specified 28-day period.

Refund Process:

  • Once we receive your returned item and inspect it, we will process your refund.
  • Refunds will be issued to the original payment method.

Refund Policy for Delivered Items

At Shorebreak, we strive to ensure that all orders are delivered accurately and on time. Once an order is marked as "Delivered" by the shipping carrier, it is considered successfully fulfilled.

In cases where the shipping carrier confirms delivery but you claim non-receipt:

  • Investigation Process:
    • Please contact us within 7 days of the delivery date.
    • We recommend checking with household members, neighbors, building management, or anyone who might have accepted the package on your behalf.
    • We will assist you in contacting the carrier to obtain proof of delivery or to initiate an inquiry if necessary.

  • Refund or Replacement:
    • Refunds or replacements are not issued for orders marked as "Delivered" by the carrier unless evidence of theft or carrier error is provided.

  • Responsibility:
    • Once an order is delivered to the address provided during checkout, responsibility transfers to the recipient.

Thank you for choosing us, and we appreciate your understanding of our return policy. If you have any questions or concerns, please feel free to reach out to our customer support team at [Support@shorebreakkava.com].