Shipping policy
Shipping is FREE for all new orders over $50 within the contiguous United States. Expedient shipping my be offered to decrease delivery times.
We do not ship to the following states, cities, and/or municipalities:
- State of Alabama
- State of Arkansas
- State of Indiana
- State of Rhode Island
- State of Vermont
- State of Wisconsin
- City of San Diego, California
- City of Oceanside, California
- City of Denver, Colorado
- Sarasota County, Florida
- Jerseyville, Illinois
- Union County, Mississippi
Refund Policy for Delivered Items
At Shorebreak, we strive to ensure that all orders are delivered accurately and on time. Once an order is marked as "Delivered" by the shipping carrier, it is considered successfully fulfilled.
In cases where the shipping carrier confirms delivery but you claim non-receipt:
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Investigation Process:
- Please contact us within 7 days of the delivery date.
- We recommend checking with household members, neighbors, building management, or anyone who might have accepted the package on your behalf.
- We will assist you in contacting the carrier to obtain proof of delivery or to initiate an inquiry if necessary.
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Refund or Replacement:
- Refunds or replacements are not issued for orders marked as "Delivered" by the carrier unless evidence of theft or carrier error is provided.
- Refunds or replacements are not issued for orders marked as "Delivered" by the carrier unless evidence of theft or carrier error is provided.
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Responsibility:
- Once an order is delivered to the address provided during checkout, responsibility transfers to the recipient.
By placing an order, you agree to this policy. If you have any questions, please contact us at [Support@shorebreakkava.com].